THIS SERVICE IS DESIGNED TO REPLACE MANUAL MOWING ENTIRELY

MOWER-AS-A-SERVICE AGREEMENT

1.0 SERVICE OVERVIEW

Basjoo agrees to supply, install, and maintain a robotic lawn mowing system (“Equipment”) at the Service Address. The Equipment remains the sole property of Basjoo at all times. The Customer agrees to pay a monthly fee for the ongoing provision of this service.

2.0 SERVICE INCLUDES

The Service Provider will:

• Install the robotic mower system

• Maintain and service the Equipment

• Replace blades as required

• Carry out reasonable repairs

• Adjust system settings seasonally

3.0 CANCELLATION & EARLY TERMINATION

If the Customer cancels within the minimum term:

They must pay either:

• Remaining monthly payments for the minimum term
  OR

• An early termination fee of £1500

4.0 FEES & PAYMENT

• Monthly Service Fee: Referenced in quote per month

• Payment Frequency: Monthly in advance on the 1st of each month

• Payment Method: Standing Order

Payments must be made on time. Failure to pay may result in suspension or removal of the Equipment.

5.0 MINIMUM TERM

• Minimum term: 24 months

The Agreement will automatically continue on a rolling monthly basis after the minimum term unless terminated by either party.

6.0 PRICE ADJUSTMENTS

Basjoo reserves the right to review pricing annually with a minimum of 30 days’ notice.

7.0 ACCESS & REMOVAL RIGHTS

The Service Provider reserves the right to:

• Access the property (with reasonable notice) for servicing

• Remove Equipment in the event of:

  • Non-payment

  • Breach of contract

  • End of Agreement

8.0 CUSTOMER RESPONSIBILITIES

The Customer agrees to:

• Provide access to the property when required

• Keep the lawn reasonably clear of debris, toys, and obstacles

• Not tamper with, relocate, or modify the Equipment

• Notify the Service Provider of any faults or damage

9.0 OWNERSHIP OF EQUIPMENT

All Equipment supplied remains the property of the Service Provider.

The Customer must not:

• Sell, transfer, or dispose of the Equipment

• Attempt repairs or modifications

• Allow third parties to interfere with the system

10.0 DAMAGE, LOSS & THEFT

• The Customer is responsible for damage caused by misuse, negligence, or third parties under their control

• Theft must be reported within 24 hours

• The Service Provider may charge for replacement or repair where appropriate

11.0 SERVICE LIMITATIONS

The Service Provider is not responsible for:

• Lawn condition caused by extreme weather

• Pre-existing lawn issues

• Damage caused by pets, wildlife, or third parties

• Interruptions due to factors beyond reasonable control

12.0 LIABILITY

The Service Provider will take reasonable care in delivering the service but shall not be liable for:

• Indirect or consequential losses

• Minor cosmetic lawn variations

• Issues outside of its control

13.0 USE OF ONBOARD TECHNOLOGY & DATA PRIVACY

The Customer acknowledges that the equipment may incorporate onboard technologies, including cameras, mapping, and remote connectivity, for the purposes of navigation, safety, diagnostics, and service optimisation. Any imagery or data captured is strictly limited to what is necessary for the operation, monitoring, and maintenance of the equipment and is not used for surveillance or unrelated purposes. Basjoo will only access such data where reasonably required to deliver the service, diagnose faults, or improve performance. All data is handled in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018, and appropriate measures are taken to safeguard the Customer’s privacy. No personal data or identifiable imagery will be shared with third parties except where required by law or for essential service provision (e.g. manufacturer support), and only on a minimal and secure basis.

14.0 GENERAL TERMS

• Any amendments must be in writing

• This Agreement is governed by the laws of England and Wales